ZooWhiz FAQs

Q. I can’t create another account as my email address has already been registered.

A. Only one email address can be associated with any type of ZooWhiz account. However, you may follow the work around below to get the most out of ZooWhiz.

A. Create Option:
If you’re a parent as well as a teacher, please use your teacher email address to register a Teacher Management Account and your personal email address for your Parent Management Account. You’ll be able to free up an email address to register for another account type by changing the email address within the management gateway after sign in. The instructions are as follow:
1. Sign in to your Parent or Teacher Management Account
2. Click on “Edit your Account”
3. Change the email address to another one
4. Click on “Apply”

A. Sharing Option:
If you need to share the administrator role between different teachers in your school, please join the “Trusted School Community”.
If you want to share your ZooWhiz Parent Management account with your spouse, you will need to share the email address and password that you have used to register ZooWhiz.

Q. I have forgotten my password. How do I recover it?

A. For parents and teachers
If you have forgotten your password, you’ll be able to retrieve your password by following the steps below:
1. Clicking on the “Forgot your password?” link on the sign in screen
2. Enter the email address that you’ve registered ZooWhiz with
3. Click on submit
An email will be sent to you containing a link to reset your password. This is to verify that you are the owner of the account.

A. For kids
If you have forgotten your password, your parent or teacher can find your username by logging in to their account and viewing your profile.

Q. I did not receive the verification email. It is not in my junk or spam mail folder.

A. Please send us an email from the email address that you’ve registered ZooWhiz with and request for a verification email to resend to you. You may send us an email

Q. Flash content does not load – unable to view activities, unable to create an account.

A. Please ensure you have the latest version of flash installed. The minimum system requirement is Flash Player 10.0.45.2
If you don’t have Flash 10, you can download it for free from http://get.adobe.com/flashplayer/

Q. Error 2032

A. This is a URL Blocked or Not Found error.
Please try emptying your web browser’s cache and try again. If the error continues, please check if your school uses a safety filter on your school’s internet proxy. If it does, you can add an exception to always allow these domains:
www.zoowhiz.com
api.zoowhiz.com
cdn.zoowhiz.com
clients.zoowhiz.com
assets.zoowhiz.com

Q. Error 2048

A. This is a “security sandbox violation: %1 cannot load data from %2” error.
Please check if your school uses a safety filter on your school’s internet proxy. If you do, you can add an exception to always allow these domains:
www.zoowhiz.com
api.zoowhiz.com
cdn.zoowhiz.com
clients.zoowhiz.com
assets.zoowhiz.com

Q. Error 2170

A. This is a “security sandbox violation: %1 cannot send HTTP headers to %2” error. Please access ZooWhiz with http and not https.
E.g.
http://www.zoowhiz.com
instead of
https://www.zoowhiz.com

Q. Is ZooWhiz compatible with mobile devices?

A. Yes, ZooWhiz is compatible with mobile devices. Please visit http://www.zoowhiz.com/about/mobile-zoowhiz-faqs for more information about Mobile ZooWhiz.

Q. Does ZooWhiz use the same Educational Content all around the world?

A. No. Depending on your location ZooWhiz automatically chooses the best set of Educational Content for you. Variation in currency, systems of measurement and spelling as well as some structural issues in relation to curricula are taken account of.

  • FREE Keeper accounts created by children automatically default to the set of educational content most suited for that geographical location.
  • FREE Keeper accounts created by parents from their FREE Parent Management Account are created with the set of educational content most appropriate for the country nominated by the teacher or parent when they created their FREE Management account
  • FREE Keeper accounts created by teachers from their FREE Parent Management Account are created with the set of educational content most appropriate for the country in which the school they teach at is located.